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Customer Care Administrator (German and Spanish)

Job Description

German and Spanish Speaking Customer Care Administrator

Warrington

Full time permanent

£21.5K + Benefits

Our client, a global company within the electronics sector, is seeking to appoint a German and Spanish speaking Customer Care Administrator. The successful candidate will be joined a friendly and passionate team.

Key Tasks

  • Ensure all calls are answered and complete all outbound activities which are part of the customer care role. (customers and call-centres side)
  • Manage any queries relating to the products warranties and ensure they are processed timely
  • Ensure the communications with customer and call- centres is updated on the systems
  • Be sure all collections, delivery of products are in line with customer requested dates. within the normal time
  • Liaise with different departments on an appropriate way to proactively communicate with customer and ensure they are updated regularly
  • Ensure any claims from missing deliveries/damaged deliveries are escalated as required
  • Assist Account Manager and support Team Leader when required

Key skills

  • Fluent in German AND Spanish is a MUST
  • Experience with Customer Care or Sales
  • Intermediate level Excel Skills
  • Excellent communication skills
  • Personable and team player attitude

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info@kerr-recruitment.co.uk

Ref: BBBH3741

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