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Customer Care Agent ( Dutch)

Job Description

Do you thrive on challenge and are excited by change? And you are interested in an inbound sales position with upselling and cross-selling? 

The Company.

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona. 

For their client Dyson, a British technology company that designs and manufactures vacuum cleaners, hand dryers, bladeless fans, and heaters, they are looking for outgoing and pro-active German speaking candidates to join their new international Support Team. Take part of a new exciting project in the center of Barcelona!

The Job.

In this job you have the responsibility to handle customer telephone calls and inquiries via mail and do cross-selling and upselling
– Complete registrations of new product purchases
– If you see opportunities, you should do cross-selling and up-selling of the products
– If necessary, arrange repairs/ order parts trough customer service systems
– Communicate company policy regarding guarantee and service aims to customers
– Ensure a high level customer satisfaction
– Spot opportunities to promote additional services to customers
– Provide an excellent standard of professional customer care
– Being able to work in other areas of the business when the need arises

The Profile.

– You are a native German speaker and have an excellent level of English
– You are looking for a stable work opportunity
– You have the ability to work under pressure
– You have excellent communication skills
– You are team oriented
– You are self-motivated 
– You have a strong work ethic
– You are reliable, punctual and self-disciplined
– You have an interest in IT systems/ Data entry

The Offer.

– Salary in line with market conditions: 18.000 euro/year + bonus (3600€ per year)
– Working hours with rotatation shifts: Monday – Friday: 8:00 am – 8:00 pm; Weekends: 9am – 6pm
– 2 weekends off / month
– Fully paid training
– Development program
– Good prospects in the career (constantly growing company)
– International and multilingual working environment
– Free coffee and tea
– Spacious terrace and chilling area
– Dynamic, open and friendly atmosphere
– Start date: ASAP

Ref: CDG03RT

Location

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