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Customer Care And Billing Consultant

Job Description

Full-time 
Prague, Czech Republic 
Language Required: Native English

PROJECT DESCRIPTION

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones. 

MAIN RESPONSIBILITIES

• Answer calls and respond to emails
• Handle customer inquiries both by phone and by email
• Handle all billing enquires
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs

YOUR PROFILE

• Native level English
• Working experience minimum 6 months in a call centre
• Working experience minimum 6 months in customer service on the phone
• Already living and ready to work in Czech Republic
• Dynamic, positive, hardworking & persuasive personality
• Enjoys being part of a motivated and focused sales team
• Success driven
• Be flexible in regards to working hours (shift patterns including weekends available)
• Knowledge of sales techniques and sales processes is beneficial 
• Business focused and target driven
• High degree of personal integrity
• Ability to adapt to change
• Ability to analyse and solve problems
• Have the ability to communicate effectively and professionally to all customers
• The ability to work as part of a team supporting colleagues where necessary
• The ability to be self-motivated and focused on continually achieving and exceeding targets

WE OFFER YOU

• Beautiful central location in Karlin
• Very healthy base salary
• Paid overtime
• Well-being vouchers (1000CZK/month) after 3 months
• Meal vouchers after 3 months
• Attendance bonuses
• 1 extra holiday day after each year of employment
• Paid training and regular coaching sessions to prepare you for internal promotions and career evolution
• Free language courses
• Normal business hours
• 50% subsidised Multisport card (www.multisport.cz)
• Internal sporting groups

TRAINING AND DEVELOPMENT

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles with Utilitywise Prague.

INTERESTED?

Please drop us an email with your CV and a short covering letter in English or call the recruitment team on +420 221 709 222 for more details.

ABOUT UTILITYWISE PRAGUE

Utilitywise Prague provides sales, marketing, and customer care services for global brands by communicating directly with their customers in any of 28 languages. Due to the variety of services we offer, there are always new challenges available so you’ll never be bored. We have 350 amazing humans from 50 countries ready to meet you and show you the city. Benefit from one of the friendliest and most social workplaces in Prague thanks to our regular team-building events (BBQs, Family Days, sporting activities, and more). Our supportive environment has all the tools you need to develop your professional career and create a happy life in Prague. We appreciate people who display initiative and offer great rewards for success. With over 14 years in operation, we are truly one of the icons of Prague!

Ref: VOCC

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