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Customer Care Associate (Italian)

Job Description

The Company.

Located in Lisbon, you will find a company which takes care of you. From your career development, language skills, accommodation to your social integration. If you want to make a great experience abroad or if you want to start your career with an innovative organization, in each way, you’ll find what you are looking for with us!

The Job.

Your mission is to support clients’ activities by offering world-class service to their customers. You will work on projects of top prestigious and worldwide brands.
– Answer incoming queries from customers
– Identify issues and provide solutions
– Ensure high-level of customer satisfaction
– Record data in the CRM system
– Ad-hoc support
– Be a team player and participate in the success of the team and project

The Profile.

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!
– You have a native level of Italian and are fluent in English (at least B2)
– You are motivated, reliable and committed in your work
– You have an amazing phone presence (people can literally hear you smiling)
– You have a drive for excellence and professionalism
– You have excellent listening and communication skills
– You are a real team player and willing to work with many other nationalities

The Offer.

– Type of contract: a long-term fixed term contract, renewable every year
– Working hours: 40h/week (8h/day) on rotating shifts (depending on the project)
– Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 850€ gross/month
Excluding accommodation: 1.100€ gross/month
– For international candidates:

  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival

– Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
– Real career opportunities in different career paths
(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

Ref: LPT2200

Location

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