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Customer Care Manager - English Speaking

Job Description

Customer Care Manager

Lisbon, Portugal


• Must have several years management experience in the Contact Center industry;
• Experience managing sales operations and teams (sales driven);
• Strong experience in a similar position;
• Experience managing KPIs, budget, margin and P&L;
• Experience managing client-company relationships;
• Leadership skills;
• Excellent communication and interpersonal skills with the client and teams;
• Analytical and strategic capability;
• Professional maturity and stress management;
• Planning and Organizing;
• Capacity to innovate.

Ref: sm94039439409lisb


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