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Customer Care Professional - Dutch Speaking

Job Description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

We are looking for 2 dynamic individuals to join the Dutch Business Travel Account (BTA) Allocations Team in the Customer Fulfilment Network who will cover the following tasks as part of a larger multi processing team as customer care professionals;

  • Allocation of incoming BTA payments against a portfolio of Business Travel Accounts
  • Contacting clients for missing/incomplete remittances - Including Customer
  • queries/re-education
  • Investigate and clear payment discrepancies
  • Re-education of companies on how to pay correctly
  • Financial adjustments for instance card to card transfers or credit balance refunds: investigation – action – log -
  • Completion of financial controls/ logs to ensure the accurate allocation of payments.
  • Maintain Regular contact with: Key stake holders / Team Leader/ Team
  • Customers regarding payment remittance advices and resolve enquiries - Daily
  • Interdepartmental teams to understand impact of role on wider department – local and remote - Daily
  • Internal Account Development Managers in the local market - Daily
  • Written and spoken native to fluent Dutch is essential

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations


Ref: 17009384


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