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Customer Care Specialist with French Or Italian Or Spanish and English

Job Description

The role purpose is to support Airbnb customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care. 

 

Role Responsibilities:

  • Deal with members’ email queries promptly and efficiently, in accordance with company procedures
  • Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
  • Interact with a diverse customer base
  • Input and access data on multiple systems
  • Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers.
  • Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
  • Perform all duties in an efficient, professional and courteous manner at all times.
  • Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Look at opportunities to make changes and improve the processes where possible.

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