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Customer Engagement Specialist

Job Description

Your Future Company.

In an endeavor to ensure business sustainability, this company helps thousands of different industry leaders achieving smarter goals by offering an innovative platform that monitors and assess the procurement performances and risks of companies on a global level as well as providing strategic improvement tools. With their universal sustainability rating system, they encourage businesses to implement environmentally, ethically and socially responsible practices. Are you want to be a part of this creative and dynamic team in Barcelona?
 

Your responsibility as Customer Engagement Specialist will be:

Your main responsibility will be to ensure that customers achieve their desired outcomes throughout the onboarding process, by boosting response rates and driving value through their experience.

  • Engaging with customers and their inquiries via phone, email, webinars, etc. to establish valuable relationships with the customers and ensure are great experience for them
  • Identify customers ‘’at risk’’ and take appropriate steps to re-establish a fruitful connection.
  • Identify general risks to the customers successful completion of the onboarding process and actively work to avoid issues before they happen
  • Manage and monitor the complexity of assigned portfolios
  • Analyse internal and customer-sourced insights and report with the Management
  • Additional functions may be required

 

What’s in it for you?

  • Type of Contract: Full-Time Contract
  • Office Location: City centre of Barcelona
  • Salary Conditions: 27.000€ yearly gross + performance-based yearly bonus of 2.000€ yearly
  • Creative & Proactive environment in an international company
  • Possibility to work in an international company with plenty of growth opportunities.
  • Starting date as soon as possible

 

Skills, experiences and interests you need to succeed in this role:

  • Speaking a native level of German
  • Speaking a proficient level of English
  • a degree in a business-related discipline (management, marketing, business)
  • Being disciplined, adaptable and proactive
  • Having a previous experience in Account Management, Customer Service and/or Sales (1-2 years)
  • Having previous experience in the SaaS Industry
  • Able to multitask and prioritize based on business/customer needs
  • Excellent organization and time-management skills
  • Autonomous and self-driven
  • Knowledge of Google suite products (sheets, docs, slides) are considered a plus
  • Salesforce and/or Zendesk experience preferred

Ref: SBE-CES-GE

Location

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