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Customer Interactive Solutions Engineer (Spanish)

Job Description

Would you like to take the next step in your IT support career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position:

The Company

Our client is an international award-winning IT services provider with world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Customer Interactive Solutions Engineer speaking Spanish.

The Job

You will provide professional technical support to an external client. The main tasks include:

  • Identify and manage the root of incidents
  • Solve technical issues within service agreement
  • Contribute with your knowledge to performance reviews and suggest improvements
  • Analyze the recurring incidents and solve them through problem management process

The Profile

The ideal candidate has already gained experience in voice / video platform administration or support and would like to further develop it.

  • Spanish and English on a business level (spoken/written)
  • Experience in any of the following technologies:
    • Genesys
    • Alcatel
    • Cisco Unified Contact center
    • Avaya contact center
  • Any IT certification will be considered as a plus
  • Dynamic and performance driven working attitude
  • Open minded and positive nature
  • Interested in further developing acquired IT skills

The Offer

  • Competitive salary above the average of the market
  • Relocation package
  • A chance to work in the company which was recognized and awarded as a Top Employer for providing the best possible work environment
  • Working with the exceptional clients which are the leading providers of financial services, health care, media and communication etc.
  • International atmosphere with the most talented IT professionals
  • Constant support on the direction of career growth within the company
  • Extra training and certification opportunities for professional development
  • Brand new office with a fresh startup environment enriched with great entertainment activities
  • 8 hours work shift between 6 AM to 6 PM
  • Extra compensation for providing support to clients outside regular hours on an “on call”
  • Start date: 1st of April

Ref: DPC04


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