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Customer Relations Associate - Spanish AND Italian - Amersfoort

Job Description

For one of our clients in Amersfoort, we are looking for a Customer Relations Associate. The Customer Relations Associate is responsible for providing exceptional customer service to our client's customers. This role is the first point of contact for clients on a Business to Business level and must always represent the company and the customer service philosophy with the utmost integrity.


  • Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.
  • Responsible for handling orders and requests from Sales Reps in a timely manner with emphasis on accuracy and professionalism.
  • Responsible for handling credit and re-bill requests from Clients and Sales Reps in order to correct any invoice mistakes in an efficient way.
  • Main point of contact for (dedicated) Sales reps during the course of the day in order for a quick and dedicated service for both the external as well as the internal customers.
  • Responsible for supporting Sales Reps in upselling products.
  • Interface with other departments through CRM to ensure that customer's service requests are processed in a timely manner.
  • Provides customers with accurate information regarding products and sales promotions.
  • Complies with ISO procedures.
  • Performs other responsibilities/duties that may be assigned


  • Minimum of 3 years' experience in customer service and/or customer account management
  • Must speak a native level of Spanish and a fluent level of both English and Italian
  • Excellent communication skills (friendly, positive and efficient)
  • Intelligent and pro-active in finding solutions
  • Independent worker
  • Go getter (Sales oriented)
  • Excellent phone voice and skills
  • Reliable and high sense of responsibility and urgency
  • Commercial skills (ability to hear sales opportunities and to act upon it)
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
  • Resistance to stress and ability to prioritize
  • Accurate
  • Ability to adapt and implement new procedures as required to provide excellent customer service
  • Ability to guide and teach fellow team members

Fulltime 37,5 hours/week

Ref: 1014 - 5937


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