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Being one of Europe's leading global outsourcing company with over 22 different locations worldwide, our Client stands for diversity and quality.
Working for many of the 500 Fortunes Companies in the world, they are currently looking for high/native German speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent.
In this position, you will ensure First Level Support to the users of the company's products (printer, scanner, digital camera, data- and video-projectors) to consumers and business customers.
Your main tasks will be
-Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers.
-Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
-Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...)
-Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
-Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
-Logging and following up on orders or requests.
-Capturing all required data elements in CRM as required by clients, policies and products.
-High/native speaker of German
-Fluent English speaker.
-Excellent communication skills in a variety of customer facing situations.
-Previous experience in similar position is a plus.
-Positive and dedicated attitude.
-Patience, flexibility and adaptability.
-Schedule: From Monday to Friday (1 or 2 Saturdays per month)
-Salary for 39hours/week: 15938.37Euros + to 2.400Euros gross/year in bonus
-Part-time (30 hours/week) contract with possibility to work full-time
-Opportunity to join an international and rewarding team
- An international company with a multicultural environment (+20 nationalities)
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