Customer Service Adviser Finnish

Job Description

Job description

• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network

• Delivering professional and prompt service to the customers

• Keeping records of all customers’ enquiries in the reporting system

• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

• Sending more complex enquiries to the relevant IT Support Team

 
Candidate’s profile

• Very good Finnish language skills both verbal and written

• Good English skills

• Excellent verbal and written communication skills

• Professional telephone manner

• Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications

• Basic technical support experience an advantage but not necessary

• Flexible, well-motivated team player, ability to work under pressure

 
What we offer

• Work in multinational company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages

• Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home,  trainings in classroom, funding for learning foreign languages

• You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database

• You will work in an inspiring atmosphere. We work together and celebrate together -Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!

• In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!

• Our offices are conveniently located with “Bicycle-friendly” certificate!

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