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Customer Service Adviser Finnish
Recruiter Name | Wipjobs |
Job Title | Customer Service Adviser Finnish |
Industry | |
Location | Kraków, Poland |
Date Posted | over 2 years ago |
Expiry Date | 2016-09-18 |
Job Description
Job description
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Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
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Delivering professional and prompt service to the customers
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Keeping records of all customers’ enquiries in the reporting system
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Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
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Sending more complex enquiries to the relevant IT Support Team
Candidate’s profile
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Very good Finnish language skills both verbal and written
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Good English skills
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Excellent verbal and written communication skills
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Professional telephone manner
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Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
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Basic technical support experience an advantage but not necessary
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Flexible, well-motivated team player, ability to work under pressure
What we offer
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Work in multinational company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
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Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
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You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
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You will work in an inspiring atmosphere. We work together and celebrate together -Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
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In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
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Our offices are conveniently located with “Bicycle-friendly” certificate!
Ref:
Expired Job
Sorry, this job post it's no longer available
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