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Customer Service Adviser (French + PORT or ITA or ES)

Job Description

Jobs Details

B2C Customer Support - Weekends (French+ES/IT/POR)

Barcelona, Spain
Work Type:
Are you a dynamic and outgoing person? Do you have experience in giving Customer Support on the phone? Then this is your position: 

The Company is a constantly growing online booking company with clients in 8 different countries all over Europe and South America. They offer a rewarding and multicultural work environment, while offering career opportunities. For their team in Barcelona, they are currently recruiting for a Customer Support Agent French+Spanish or Portuguese or Italian speaker.

The Job

The ideal candidate will support the customers during the booking process on the phone and via email. The main tasks include:

- Guide and support the customers during the whole booking process
- Handle and solve inquiries via phone and email
- Moderate and solve incoming feedback from the customers

The Profile

- Native level in French and fluent in Spanish/Italian or Portuguese
- Good command in English
- Candidates living already in Barcelona preferred
- Min. 1 years of experience in Customer Support on the phone
- Experience in the restaurant business
- Flexible with working hours + weekend shifts
- Strong communication skills and a nice telephone manner
- Outgoing and dynamic person with good troubleshoot skills
- Achieving an excellent customer satisfaction level
- Empathetic team player who is able to manage loads of work

The Offer

- A young and dynamic work environment
- Real career opportunities
- Being part of a constantly growing company
- Working in a multicultural and open minded environment
- Salary in-line with market conditions 
- ‘Obra y servicio’ contract 
- Shifts available
39h (PM ONLY) (rotation of weekends)
35h fixed schedule WED-SUN (rotation AM/PM) or TUES-SAT (PM ONLY) 
30h fixed schedule WED-SUN (rotation AM/PM) or TUES-SAT (PM ONLY) 
- Starting date: 18th of January



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