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Customer Service Advisor JAPANESE

Job Description

Job description

Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network

Delivering professional and prompt service to the customers

Keeping records of all customers’ enquiries in the reporting system

Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

Sending more complex enquiries to the relevant IT Support Team

Candidate’s profile

Very good Japanese language skills both verbal and written

Good English skills

Excellent verbal and written communication skills

Professional telephone manner

Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications

Basic technical support experience an advantage but not necessary

Flexible, well-motivated team player, ability to work under pressure

What we offer

Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages

Clearly defined career path (experts or managers), wide range of trainings – over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages

You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database

You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!

In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!

Our offices are conveniently located with “Bicycle-friendly” certificate!

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