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Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
Delivering professional and prompt service to the customers
Keeping records of all customers’ enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Fluent level of one of the following languages:
Very good English skills
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Basic technical support experience an advantage but not necessary
Flexible, well-motivated team player, ability to work under pressure
What do we offer?
Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
Our offices are conveniently located with “Bicycle-friendly” certificate!
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