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Customer Service Advisor Multilingual Speaker

Job Description

Job description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network

  • Delivering professional and prompt service to the customers

  • Keeping records of all customers’ enquiries in the reporting system

  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

  • Sending more complex enquiries to the relevant IT Support Team


Candidate’s profile

  • Fluent level of one of the following languages:

  • Spanish
  • Norwegian
  • Swedish
  • French
  • Portuguese
  • Finnish
  • Dutch
  • German
  • Turkish
  • Bulgarian
  • Hungarian
  • Czech
  • Slovak
  • Very good English skills

  • Excellent verbal and written communication skills

  • Professional telephone manner

  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications

  • Basic technical support experience an advantage but not necessary

  • Flexible, well-motivated team player, ability to work under pressure


What do we offer?

  • Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages

  • Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home,  trainings in classroom, funding for learning foreign languages

  • You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database

  • You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!

  • In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!

  • Our offices are conveniently located with “Bicycle-friendly” certificate!



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