Customer Service Agent (German)

Job Description

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

The Company 

For their client Dyson, a British technology company that designs and manufactures vacuum cleaners, hand dryers, bladeless fans, and heaters, they are looking for outgoing and pro-active German speaking candidates to join their new international Support Team. Take part of a new exciting project in the center of Barcelona!

The Job

In this job you have the responsibility to handle customer telephone calls and enquiries via mail and do cross-selling and up-selling
- Complete registrations of new product purchases
- If you see opportunities, you should do cross-selling and up-selling of the products
- If necessary, arrange repairs/ order parts trough Customer Service Systems
- Communicate company policy regarding guarantee and service aims to customers
- Ensure a high level customer satisfaction
- Spot opportunities to promote additional services to customers
- Provide an excellent standard of professional customer care
- Being able to work in other areas of the business when the need arises

The Profile

- Native German speaker
- Candidates looking for a stable work opportunity
- Ability to work under pressure
- Excellent communication skills
- Team oriented candidates
- Self-motivated candidates
- Strong work ethic
- Reliable, punctual and self-disciplined candidate
- Having an interest in IT systems/ Data entry

The Offer

- A Full-time contract 
- Fully paid training
- Working hours: Monday – Friday: 8:00 am - 8:00 pm; Weekends: 9am - 6pm
- 2 weekends off / month
- Flexibility in working hours
- Good prospects in the career (constantly growing company)
- International and multilingual working environment
- Dynamic, open and friendly atmosphere
- Salary in line with market conditions: 18.000 euro/year + bonus
- Start date: 17/07/2017

Reference: CDG03

Ref: CDG03o