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Customer Service Agent (m/f) German

Job Description

Our International client based in Ireland is looking for a Customer Service Agent with German. A great opportunity to work in an international environment with a workforce from over 30 different countries with 18 working languages.


Customer Service Agent (m/f) German


Your Responsibilities:

The Call Centre Agent is responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned on-line using Oracle.

Key tasks:
• Giving general information on products
• Processing orders – telephone and mail
• Up-Selling orders
• Order status
• Sample Product Requests
• Customer complaints
• Shipping issues (tracing orders; returns pick up etc.)
• Finance queries (processing payments, invoice / statement queries)
• Responding to faxes and letters from Customers
• Translation and proofing
• Any other duties/projects as directed by Management


Required skills and experience:

• Minimum of 1 year of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
• Must demonstrate ability to work well in a team contributing to the team’s goals
• Need to demonstrate good time management, and good housekeeping
• Ability to analyze a problem quickly and resolve it following procedures
• Good telephone manner: courteous, clear speech, good call management, assertive
• Customer service focused, able to deal with customers in a friendly and polite manner
• Aware of overall business objectives – revenue generation, customer satisfaction
• Computer literate: excellent keyboard skills, familiar with different on-line database packages
• Be fluent in German and English, additional languages are an advantage
• Ability to multitask



• Job Type: temporary full-time (39.5 hours per week)
• attractive benefits: paid holidays, parking, relocation package (our client pays for your flight tiket to come to ireland up to 150 € with 2-4 night accommodation), bonus, commission, vouchers, staff discount, sports & social club

Ref: A225


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