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Customer Service Ambassador – German speaking

Job Description

German speaking Customer Ambassador to sunny and cultural Malta

Are you a native German speaker? Are you passionate about communication? Do you have an investigative and creative approach to your work?Can you imagine yourself as our guru on Games and Sports?

As a Customer Service Ambassador with a genuine passion for games, you will be communicating with our players to guide them through the “Casumo adventure” - using chat & email to provide assistance and advice in an easy-going style. You will be part of our CS Ambassador Team who are the communication hub; listening to our players and acting as their voice to the business. Your team consists of experienced, like-minded Ambassadors with the right approach, willingness to learn and develop.


“Come as you are and we'll make sure that you will be the best you can be!”

What you will do:

You will be responsible for navigating our players through the “adventure” by providing industry leading support that is described as “out of this world”. This is a little taste of what that means:
 

  • Providing assistance, advice, life hacks and small talk with our players through live chat and email (no phone support)
  • Work in collaboration with other cross-functional teams such as - Responsible Gaming, AML, Payments, Loyalty
  • Contribute fresh new ideas, giving constructive feedback to keep improving how we work and exercising your creativity
     

Who you are:

In a nutshell, you are imaginative, a bit quirky, have great people skills and ooze positive energy. As our CS Ambassador this also means you are:
 

  • Native in German language skills
  • Curious about gaming
  • Quick on the keys with an optimistic-mindset
     

What Ambassador team offers you

  • An opportunity to develop new skills and grow a career amongst an inspiring team of humans
  • A competitive salary
  • An amazing modern office with stunning views, games, social and sport activities, soft drinks, baskets full of fruit and Friday Fikas
  • An extraordinary relocation package to make smoother your move into this little rock which includes; flights, company’s apartment and all our love and help
  • Rockstar colleagues and an awesome, challenging and varied role where you would like to stay forever

Salary: 25.000-27.000 EUR based on experience

Perks:

  • 25 days of holiday, not including public holidays
  • Private health insurance
  • Free gym and yoga sessions
  • Daily breakfast and free lunch Tuesday, Wednesday and Thursday
  • Great social events like Friday fika, summer and Christmas parties, BBQ’s, getaways with your team etc.

Working in Malta
Malta is becoming more and more popular as a destination to work on. The sun shines 300 days a year and is perfect for those sun worshipers. There are many opportunities to start your career and build a strong resume while enjoying the good life with sun, sea and late evenings on rooftop terraces. Finding accommodation in Malta is easy and there is plenty to choose from. Malta has undergone a major development in recent years, which has resulted in many new homes being built. It is an extremely safe country to live in. English is the official language which makes it easy to understand everything. Malta is a small island and has good public transport. As long as you are employed, you can visit hospitals without having to pay.

Ref: Casumo

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