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Customer Service and Sales Advisor

Job Description


Be part of it

Located in Sofia our client offers a contemporary working environment, world class training and generous remuneration as well as the opportunity to work with highly desirable brands. Due to expanding business requirements they are looking for enthusiastic, customer-centric team players to work for one of the world’s best known travel brands.

Your challenge

You will support customers in Italian and English via phone and email. A positive and resilient attitude, interest in travel and good general knowledge of geographies are required for this exciting and interesting role. In return you will earn professional experience with one of the biggest travel brands globally, and gain international experience – perfect for a career in the travel industry! Some of the tasks you will undertake daily include:

  • Advising Customers via both phone and e-mail
  • Listening to Customer needs and wants and putting together the perfect package to suit them
  • Advising Customers of suitable locations for them locations using your extensive knowledge of the travel industry
  • Dealing with customer issues and complaints in an appropriate and effective manner
  • Finding Customers the best deals and discounts
  • Working as part of a team in order to meet targets

Your resume

  • Fluent written and spoken Italian and English
  • Excellent Customer care skills
  • Highly computer literate with an understanding of the internet
  • Excellent interpersonal and communication skills with the ability to build a good rapport with customers and colleagues
  • Ability to problem solve effectively and efficiently


  • Generous basic salary
  • Quarterly bonus
  • Highly subsidised medical cover
  • Life insurance
  • Travel subsidy
  • 3 weeks paid training

Relocation Package

  • First 5 nights’ accommodation will be provided upon arrival
  • Upto €300 travel reimbursement
  • Ongoing relocation support from both our client and the Delegate team




Ref: 2367


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