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- Communicating with customers via e-mail, phone and live chat in order to answer any questions or help with issues they might have.
- Being able to think creatively and quickly in order to solve problems that may arise
- Coordinating activities between the dealership and customers.
- Fluent in both written and spoken English and German
- Proven customer service experience
- Excellent telephone manner
- Ability to work and thrive in a target driven environment
- Ability to think creatively with regards to problem solving
- Experience in a contact centre and/or automotive industry will be a bonus!
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