Customer Service Assistant

Job Description

Be part of it

This is an amazing opportunity with one of the best companies to work for in all of Portugal! This role is with an international outsourcing company who represent some of the world best known brands. They offer a lively working environment in the stunning city of Lisbon where you will enjoy a year round Mediterranean climate and endless things to see and do! You will be working with a highly diverse team and benefit from a wide range of employee perks!

Your challenge

Your role within this global company will be to provide Customer Support to people who are facing issues with their products. This will require someone with good listening skills and the ability to problems solve effectively. In turn, you will receive training from a world class international company, and gain international experience within the Customer Service industry. Some of your daily tasks will include:

•Communicating with customers in a professional manner via both telephone and e-mail

•Providing solutions to issues that customers are facing with their products

•Redirecting calls to the appropriate person where necessary

•Educating customers on how to solve issues themselves when possible

•Working cohesively as a part of a team in order to meet targets and deadlines

Your resume

•Fluent in German

•Good working knowledge of computers with an understanding of MS office applications

•Previous in a BPO or Contact Centre environment would be a bonus

•Experience with working in a team based environment – supporting the team and contributing

•Excellent professional communication skills, both written and verbal

•Excellent problem solving and troubleshooting skills

•Ability to work independently and on own initiative

•Highly organised with the ability to prioritise own workload

Up for the adventure?

Then we want to hear from you today, so get in touch!

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