Customer Service Assistant

Job Description

Our client is a growing company providing customer services, technical support and telesales services. Their 5000+ employees support over 150 clients across a wide range of industries and in over 20 languages. Their Parisian site, conveniently located 5 miles from Central Paris supports clients in the EMEA market.

We are currently recruiting for customer services representatives who are fluent in written and spoken English, Flemish and have a B2 minimum in French to work with a major automotive client. In this position you will work closely with the dealerships, arranging and coordinating test drives requested by the clients. You will answer queries via phone, email and chat and be creative in solving issues that the client and/or dealership is experiencing.

Essential Skills and Experience

Fluent in written and spoken English and Flemish and B2 minimum in French

Previous experience in a customer service / sales role

Excellent telephone manner & competent questioning skills

Experience of working to a high quality standard within a target driven environment

Previous work experience in a contact center environment and/or automotive industry is desired

Interview Process

Interviews will be held remotely via on-line tests and tele-conference calls to aid convenience to candidates. 

Benefits

€1466 € + €152 per language used and spoken (no bonus for French language) + €152 objective bonus 36h per week permanent contract (1 month probation) Healthcare 25 days/year paid holidays + 7 extra paid days

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