Customer Service Consultant (German)

Job Description

++Are you interested in video games? ++ Are you ready for a new challenge in Lisbon? ++

If you were born to be a gamer, this is your opportunity.

The Company

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, an American video game console company, they are currently recruiting a German speaker for their office in Lisbon. 

The Job

– Provide professional customer service solutions to gamers over the phone and emails
– Answer and solve client and customer inquiries and issues
– Guarantee clients satisfaction and high level of quality 
– Ensure and participate in the success of the department

The Profile

– Native level in German
– Good level of English
– Motivated and positive mindset
– Efficiency and organization skills 
– Team spirit
– Client and service oriented
– Willingness to stay in the country for medium term at least (no summer or short term project!) 
– Punctuality, flexibility and adaptation skills 
– Very good communication skills

The Offer

– Contract as from the first day of training (training is paid 100%) 
– Full time job (40h/week), Monday-Sunday (Rotative shifts 8 am – 5 pm)
– A stable job and opportunities to grow within the company
– A family style working environment, while benefiting from an international and multicultural company
– Opportunity to work for Top companies on the market 
– Salary of 957€ per month (x14 per year) + 150 € bonus/month
– 6 € meal voucher per work-day
– Permanency bonus of 600 € every 190 days of contract
– Payment of up to 300 €/month for the rent (during the first 3 months)
– Reimbursement of flight tickets after 3 months
– Initial 6 months contract + 6 months + 6 months + permanent contract
– 30 days of probation period
– Start date: 23.04

Ref: AX03x