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Customer Service Operator (Dutch)

Job Description

Do you have strong communication skills? Are you a Dutch or Flemish native speaker with analytic skills? Then this is your position:

The company

For our client a well-known Belgium telecommunication company we are currently recruiting Dutch or Flemish native speakers for a Customer Service position in Poblenou (Barcelona).

The Job

After a 5 weeks training the candidate will ensure Customer Support for the Dutch market. The main tasks include:

- Provide information and advice users on appropriate action to solve issues
- Respond to incoming requests for assistant via telephone or email
- Ensure quality service
- Ensure high level of customer satisfaction and record information
- Maintain client relationships through product support over the phone or chat

The Profile

The candidate has to attend the 6 weeks paid training. He should speak proficiently Dutch and has already to be settled in Barcelona.

- The candidate must have a NIE and a social security number
- Native or proficient Level of Dutch and very good English
- Good communication skills
- Team player and open-minded
- Enthusiast and motivated
- Affinity to technology
- Call Center experience is a plus
- Ability to attend interviews in Barcelona

The Offer

- A salary of 1211 Euro gross/month (39h); 993.68€ gross/month (32h)
- Performance related Bonus after 3rd month 
- Working hours of 39 hours/week; (32 h/week possible)
- Working in a nice and friendly environment
- Different from the usual Call Center environment
- Working for a company where the employees feel valued
- New office located in Poblenou area
- Monday to Friday: 9 AM - 9 PM (rotative shifts)
- Start date: 11th of April (not negotiable)



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