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Customer Service Representative

Job Description

Customer Service Representative

Location : Belfast ,Northern Ireland

Language : German

The job :

You will be working as a German Customer Service representative for a large networking company. As first point of contact for your customers you will be taking inbound calls in German and English and redirecting them according to business needs to the relevant department. Additionally you will provide Phone, Email and Chat support to any occurring issues you customer might have while visiting the company’s website. The German Customer Service Representative will work towards KPIs and ensure the customers are well looked after. Please note, this German job abroad requires excellent telephone communication and problem solving skills.


• Professional handling of inbound calls
• Finding the best solution of customer quarries by phone calls, email or chat
• Resolving technical issues of customers
• Providing excellent customer service

Essential Criteria:

• Near fluency in English written and spoken
• Service minded
• Comfortable speaking to strangers over the phone
• Responsibility for Results ,shows ownership and accountability to achieve deadlines
• Takes ownership to enhance your own learning to ensure sufficient knowledge
• Planning & Organizing - Ability to multitask, plan and prioritize workload

Relocation :

• Reimbursement of travel costs
• Accommodation provided on arrival in city center hotel
• Relocation support – assistance with bank account etc.



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