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Customer Service Representative - German

Job Description

This is a Customer Service Representative role for the German market and your responsibilities will include (but not limited to) assisting with the following requests:

- Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.

- Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction.

- The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team.

- Ability to resolve billing and payment queries.

- Have a strong desire to learn continually and grow professionally.

- Ability to manage customer information with a high level of attention to detail.

- Manage a high volume of 'customer cases' to resolution.

- Are comfortable having their performance measured every day.

- Are comfortable communicating about technical matters in laymen's terms.

 

Qualifications and Requirements

- Must speak fluent German and English.

- Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred.

- Strong communication skills with a proactive and positive approach to tasks.

- Strong research and information analysis experience required with a high level of attention to detail.

- An effective team player who is able to also work independently.

- Proven ability to deal with problems and solve them effectively.

- Very customer service focused, able to deal with customers in a friendly and polite manner.

- Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously).

- Have a strong desire to learn continually and grow professionally.

- Comfortable having their performance measured every day.

- Want to be part of an exciting, rapidly changing industry.

 

Contract:          permanent

Salary:              27K pro rata + Bonus

Location:          Dublin 3

Working hrs:    Mon – Fri


For more information please contact Lucia on 00353 1 4744 503

 

 

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