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Customer Service Representative - German
Recruiter Name | Eden Recruitment |
Job Title | Customer Service Representative - German |
Industry | |
Salary | 27K + bonus |
Location | Dublin |
Date Posted | about 2 years ago |
Expiry Date | 2016-06-08 |
Job Description
This is a Customer Service Representative role for the German market and your responsibilities will include (but not limited to) assisting with the following requests:
- Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.
- Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction.
- The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team.
- Ability to resolve billing and payment queries.
- Have a strong desire to learn continually and grow professionally.
- Ability to manage customer information with a high level of attention to detail.
- Manage a high volume of 'customer cases' to resolution.
- Are comfortable having their performance measured every day.
- Are comfortable communicating about technical matters in laymen's terms.
Qualifications and Requirements
- Must speak fluent German and English.
- Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred.
- Strong communication skills with a proactive and positive approach to tasks.
- Strong research and information analysis experience required with a high level of attention to detail.
- An effective team player who is able to also work independently.
- Proven ability to deal with problems and solve them effectively.
- Very customer service focused, able to deal with customers in a friendly and polite manner.
- Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously).
- Have a strong desire to learn continually and grow professionally.
- Comfortable having their performance measured every day.
- Want to be part of an exciting, rapidly changing industry.
Contract: permanent
Salary: 27K pro rata + Bonus
Location: Dublin 3
Working hrs: Mon – Fri
For more information please contact Lucia on 00353 1 4744 503
Ref:
Expired Job
Sorry, this job post it's no longer available
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