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Customer Service Representative - German - Amsterdam Area

Job Description

The Customer Service Representative is the internal point of contact for the company's customers and works closely with Sales, Finance and Supply Chain departments building and maintaining professional relationships with our clients customers. The Customer Service Representative manages the customers in such a way that an optimal balance between customer requirements and company's capabilities can be achieved thus ensuring a high level of customer satisfaction.

Main Tasks

  • Commercial support for sales force team member in your region
  • Coordinates all customer related commercial activities such as sample requests, complaints coordination and product application recommendations
  • Proactively manages the customer, seeks to understand the needs of the customer, proactively works to resolve issues in a timely manner and capitalises on opportunities
  • Follow product and price policy according to the agreed structure and applying directives
  • Maintain contacts with Sales Admin Support department concerning monitoring delivery times of orders and with the Warehouse department/expedition and customer data and other order related administrative tasks
  • Analyses and reports on commercial information
  • Quoting products
  • Keeping up and developing technical knowledge
  • Verifying customer details and accurate product pricing and communicate order status, progress and setbacks to customers

Requirements

We are looking for candidates with the following profile:

  • HBO level
  • Preferably native level of German, fluent English
  • Customer focused, service minded
  • Proactive, hands on, ability to apply logical thinking
  • Effective problem solver
  • Excellent interpersonal skills
  • Good administrative (computer) skills and attention to detail
  • Knowledge of Microsoft Office
  • Previous B2B Customer Service experience is required

We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.

Ref: 1023 - 6096

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