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Customer Service Representative (m/w) Benelux

Job Description

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.
Our client is currently seeking to hire Customer Service Representatives (m/f) in Maastricht with the following language combination:

Benelux & English

The function:

The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints.
All inquiries and complaints are handled by telephone, mail, fax or e-mail.
Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the organization. You insure that customer concerns and queries are dealt with adequately. You manage our services to customers and transfer product knowledge.

Your profile:

•    Higher vocational education
•    language combinations: Benelux & English (Dutch NATIVE, French NEAR NATIVE)
•    Good written and verbal skills
•    Advanced negotiation skills
•    Computer literacy
•    Very good knowledge of geography and culture from your home country
•    Experience in customer care
•    Good understanding of customer satisfaction
•    Team player
•    Open-minded to a diversity of cultures
•    Ability to prioritize, analyze, plan and coordinate on high volumes
•    Multi-tasking is not a problem for you

Your benefit:

•    You will get an attractive salary plus a great variety of bonuses
•    You will receive initial training
•    Working hours 35 hours a week, shifts including nights and weekends
•    A comprehensive relocation package
•    You will work in a growing international company in an ambitious, professional and dynamic
     environment with great chances for your personal and professional development



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