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Customer Service Representative - Russian Speaking

Job Description

How would you like to work for one of the world’s largest gaming console manufacturers here in Dublin? Do you speak Russian and English? 

 We’re looking for technically minded professionals, fluent in Russian & English who are positive, friendly and enjoy making customers smile! If this sounds like you, then here is your chance to join an IT orientated support team dedicated to caring for the customers of one of the most recognised computer software brands in the world. 

You’ll receive first class training, to further your skills in customer care and information technology, as part of an award-winning team, with rewarding career paths.

You’ll benefit from 20 days paid holiday, incentives, discounts, on-site restaurant and free parking. There are also lots of fun, social activities and team events for you to get involved in!

Role & Responsibilities:

Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)
Deliver timely, accurate customer support with a high degree of customer service satisfaction
Document customer interactions with accurate call logging
Deliver technical assistance based on instruction and pre-established guidelines
Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction 
Be a central part of identifying improvement opportunities
Successfully complete training activities to maintain technical and product knowledge
Participate in coaching and demonstrate commitment to personal improvement
Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks

Requirements:

Written and oral fluency in Russian & English
Excellent communication skills: verbal, written, listening, probing & reading
Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
Knowledge and experience with Microsoft office
Knowledge of and experience with gaming consoles or PC gaming systems
Experience utilizing, configuring, and troubleshooting the TCP/IP protocol in multiple environments
Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
Ability to employ patience and self-control in handling irate customers
Ability to follow proper procedures and work within established guidelines
Analytical problem solving skills; linear and logical troubleshooting skills
Ability to set expectations and deliver information in a positive way
Adapts well to changing circumstances, direction, and strategy
Keen to develop, with an ability to learn quickly and adapt in a high change environment
Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus
Be able to work as part of a strong and collaborative team

Benefits:

Monday – Friday working patterns. No night shift or weekends required
20 days annual holiday + 9 statutory days entitlement
Staff Subsidised Canteen
Free Parking
Games Room / Breakout area
Pay for Performance bonus program
Access to additional Company benefits after passing Probation period of 6 months
Discounts with various high street brands
Potential for career advancement in many fields, and throughout 31 countries

 

 

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