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Customer Service Representative - UK

Job Description

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

Job description

The function
The UK Market serves customers and prospective customers by handling all roadside assistance requests, enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
All inquiries and complaints are handled by telephone, mail, fax or e-mail. The UK Market is responsible for after-sales service issues, technical and product topics and general company related inquiries.
 
As a UK Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Job requirements

  • University/College Education
  • English - Native
  • Excellent grammar and writing skills in English
  • Computer literacy essential
  • Ability to prioritize, analyze, plan and coordinate with high workload
  • Empathy and advanced negotiation skills
  • The ability to manage different tasks simultaneously
  • A loyal representative for our brands and services
  • Excellent communication skills
  • Strong focus on customer satisfaction
  • Team player
  • Problem solving skills
  • Analytical thinker
  • Professional experience in Customer Care/Contact
  • Good knowledge of UK/Ireland culture geography

Employment conditions

Working hours 40 hours a week
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 40 hour week and amounts to € 1966/month gross.
A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

 

To apply:

Please follow the link and upload your CV and letter of Motivation to our database.

http://bit.ly/1m9TNkr

 

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