Customer Service Representative with Dutch

Job Description

Key Responsibilities

• Receive and respond to all incoming AP and / or Procurement queries via phone call and email from external suppliers and affiliates (AP/Procurement) on a day-to-day basis within the given language scope
• For complex queries, investigate, capture and record them and if necessary forward to Customer Service Team Lead for support resolving them.  Inform the customer of the answer to their initial query.
• Log calls, query details and the response given to the query
• Log complaints and escalate to Customer Service Team Lead
• Meet dashboard metrics related to Customer Service

Knowledge and Skills

• Strong customer focus orientation
• Strong language skills – English and Dutch, any other language is advantage
• Strong communication skills
• Team player with the abilities to work independently
• Problem solver

• Knowledge of Accounts Payable processes, policies & procedures as well as SAP & ARIBA applications is advantage

Compensation and Benefits

• Exellent compensation corresponding to the candidate´s experience
• Wide range of benefits (25 vacation days, meal tickets, sport/culture tickets, health insurance, bonus schemes etc.)
• Welcoming international work environment
• Training programmes, possibility to grow

Ref. no.:

JO-1301-258077

Přečtěte si prosím pozorně následující text a uvádějte jej vždy společně s Vaším mailem/dopisem, jinak nebudeme moci pracovat s Vašimi zaslanými údaji.

Souhlasím, aby společnost CPL Jobs, s.r.o., se sídlem Rybná 14, Praha 1, 11000 (dále jen společnost), zpracovávala mé osobní údaje pro účely zprostředkování práce (ukládání, úprava, vyhledávání, třídění, kombinování, likvidace a poskytování třetím osobám, jejichž totožnost je mi společnost povinna sdělit) v souladu se zákonem č. 101/2000 Sb. "O ochraně osobních údajů" ve znění pozdějších předpisů, a to až do odvolání písemnou formou. Potvrzuji, že jsem obeznámen se svými právy v souvislosti s přístupem k informacím a jejich ochraně podle §12 a §21 zákona č. 101/2000 Sb. ve znění pozdějších předpisů. Pro plné znění zákona č. 101/2000 Sb. klikněte sem.

Dear applicant, Please read carefully and agree to the following conditions contained in the text below and include it in your application or response to the specific job advertisement for you which you wish to apply. Otherwise we cannot process your job application.

I, the job applicant, agree that the company CPL Jobs, s.r.o., with its legal address at Rybná 14, Praha 1, Czech Republic and branches in Prague and Brno , may process my private personal data in its role as an employment intermediary/agent (i.e. filing, editing, sorting and providing my CV and private personal data to a third party/employer whose identity will be communicated to me) in accordance with Czech legislative act number 101/2000 Sb. "O ochraně osobních údajů", until such time that I inform you that I no longer wish to have my data processed or stored by CPL Jobs s.r.o. I confirm that I have been notified herein of my rights in connection with access to and protection of my personal information. For exact wording of §12 and §21 please click here.

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