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Customer Service Representative with Finnish

Job Description

Employer -  is  one  of  the  world’s  leading  direct  sales  companies.  They  operate  in  more  than  50  countries around  the  world  offering  a  variety  of  products:  health,  beauty  and home  care.  Their  Business  Services Center  was  established  in  March  2010  to  provide  state of  the  art  service  to  corporate  operations  across Europe, India and Africa. They hire in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you will be supporting sales – contact center department and working with enthusiastic people.

Here in the office in Kraków, you will be supporting sales agents by being a point of contact for them and cooperating with enthusiastic people. This role does not involves sales, you will act as a support and contact person.

Your tasks:

  • Handle enquiries and requests of the Business Owners, Customers and Prospects via different communication channels in direct conversations and in writing. Enquiries are related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, communications
  • Receive, processes requests; enter, update data in computer systems
  • Resolve customer claims and complaints in a diplomatic and consultative manner
  • Maintain contact database by entering updated information
  • Direct unresolved requests to further support levels or other departments
  • Assists other team members to develop their capabilities
  • Contribute when necessary to projects in various departments outside of regular responsibilities

Your profile: you are a fresh graduate or with some short customer service experience, you are fluent in Finnish plus you have very good English skills. Important in this role are good MS Office skills, positive attitude when faced with new challenges, enthusiastic approach to team work and solution oriented mindset, ability to communicate information in a professional style. Vital is also your flexibility to shift work (however night shifts aren’t included). Your big asset would be knowledge of another European language.

What our Client offers:

  • Numerous company events (family picnics, Christmas parties, Carnival balls, International and Product days)
  • International team environment
  • Benefits: Private medical care, Sodexo, Life insurance
  • Fresh fruits every Monday
  • Employee training (induction training, “University” portfolio, language training, professional certification)
  • Product discount
  • Relocation package for candidates outside Poland
We kindly ask you to include in your application the following clause:

“I agree to the processing of my personal data, included in my job application, for the needs of the recruitment process (in accordance with the Act of 29.08.1997 on the Protection of Personal Data, consolidated text, Journal of Laws of 2016, item 922, as amended). At the same time, I declare that I have been informed about the voluntary submission of personal data and the right to access my data and correction of it.

At the same time, I give consent to the processing of my personal data, contained in the application documents, by advertiser for the purposes of future recruitment processes.”

 

Ref: K-Finnish

Location

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