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Customer Service Representative with Swedish and English

Job Description

There would be a regular trial period of 3 months and then they'd offer a permanent contract. The salary during the trial period would be 27 000CZK gross and then once you passed the period it would be increased to 30 000 CZK gross per month. The additional benefits would be meal vouchers, 5 weeks of paid holidays, relocation allowance, Multisport card, language courses, Team building activities, career development opportunities (Trainer, Team Lead, etc), a truly international working environment and a high focus on quality service. I believe they can offer you one of the best Customer Service role in Brno both in terms of environment and conditions.

 

The interview could be done via SKYPE

 

Job description:

 

As a Customer Service Representative you will be completing tasks in effective ways applying company policies and procedures to resolve a variety of queries.  By demonstrating a customer service excellence mentality and utilizing a pro-active approach to communication with both our internal and external customers, you will strive to fulfill our customers’ aspirations and help them in utilizing purchased our products, as well as driving traffic to their advertised positions on our website. 

 

Our goal is to provide our customers with a world class customer service, served daily. Let’s achieve this together. 

 

Essential Functions:

 

Respond professionally to customer enquiries via email, phone & chat.

Always be willing to go the extra mile to exceed customer expectations.

Conduct customer training sessions to help our customers exercise their products.

Analyze and provide technical troubleshooting where necessary.

Participation with adhoc projects and site testing.

 

Job Requirements:

 

Fluent Swedish and good English language skills.

Excellent communication skills.

Previous customer service experience, preferably in a call centre.

Computer literacy with the ability to learn customer service software applications.

Technical troubleshooting skills an advantage.

Customer and detail oriented.

Strong team player.

Ability to multi task.

 

The offer:

 

International and multicultural working environment in a shared service centre.

A 25 day vacation package.

Competitive salary

Job related continuous training.

Relocation package

Company benefits; including life insurance, health care program, language courses, food vouchers, discounted gym membership.

Career progression opportunities.

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