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Customer Service / Technical Support Adviser - German or Swiss German

Job Description

Are you service oriented and want to be part of a successful growing company?

The Company

Our client is the global market leader in customer support outsourcing. With wordwide offices, they are now recruiting for several German speaking candidates to reinforce their team in Lisbon. Their partner is a TV and internet provider in Switzerland with more than 2 million active clients!

In this role, you will be fully trained on the quality standards and services of their client. Career opportunities, professional and personal growth are part of their priority.

The Job

- Providing technical assistance to customers via phone and email
- Providing information to customers about the products, packages and fees
- Solving issues, complaints and queries about contracts
- Upselling packages and special offers
- Ensure high level of customer satisfaction and record information

The Profile

- German native (or very fluent) speakers and good commands in English
- Client oriented mindset, social and team player
- Excellent communication skills and eagerness to learn
- Target oriented and motivated
- Punctuality, flexibility and stress resistant

The Offer

- Thorough training to make candidates comfortable with the product and the working environment (3 weeks; 106.8€ net/week)
- A company offering stability and career opportunities
- Multicultural and family-like work environment 
- Private insurance after being employed for 6 months
- In-line salary of 1075€/month (including accommodation)
- 160h/month (work hours may vary from week to week) 
- Working schedule from Monday to Sunday 07:00 to 22:00
- Working on Weekends increases hourly wage by 25%

For international candidates:
- Reimbursement of the flight ticket (after staying for at least 9 months)
- The company offers one flight per year back to your native country
- The possibility to stay in a company flat
- Pick-up from airport
- Free Portuguese courses, Sport activities, Events & Parties, In-house canteen, Employee programs, etc …



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