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Customer Service Specialist

Job Description

Customer Service Specialist

East London

Up to £27K + bonus + benefits

Permanent Full-time

Our client, an internationally leading IT software company that provides support within HR area, is looking for dynamic and approachable Customer Service Specialists to join their team.

What you'll do:

  • Answering clients' queries via phone and emails; resolving technical and integration issues.
  • Assisting with the improvement of clients' accounts in order to meet their requirements
  • Managing database and ensuring clients are kept up to date with the progress
  • Escalating issues when necessary

What you'll need:

  • Fluent English, spoken and written
  • Previous support focused role within an office base environment is a Must
  • Previous B2B customer service experience is advantageous
  • Knowledge of recruitment, HR and CRM systems would be ideal
  • Tech savvy and good computer literacy
  • An additional European language is a plus
  • Good communication skill; a people person
  • Good problem-solving skill and an eye for detail
  • Proactive and able to deliver high level customer service
  • Able to work on your own and within a team

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to

Ref: BBBH3851


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