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Customer Service Specialist (French & another language)

Job Description

French & Another European Language Customer Service Specialist

Sunbury-on-Thames

Permanent Full Time

£21K + bonus + benefits + travel allowance

Our client, an international company, is seeking to appoint a French AND another European Language (e.g. German, Polish, Italian, Spanish) Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

Key Tasks

  • To receive incoming calls from customers; managing chats, social media comments and emails.
  • Provide first level technical support and if required escalate to Technical Support when applicable
  • Identify sales opportunities from inbound calls and pass to sales team.
  • Update and ensure the internal database is accurate.
  • To perform other work related duties as assigned.

Key skills

  1. Fluent in French AND another European Language (German, Italian, Polish, Spanish) is a Must
  2. The candidate should be customer focused, have excellent communication and organisational skills.
  3. Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
  4. The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  5. Interest in gaming would a big plus
  6. Experience within online communities would be advantageous.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk

Ref: BBBH3845

Location

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