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Customer Services Administrator – Dutch speaker

Job Description

Customer Services Administrator - Dutch speaker

Up to £22K + Benefits

North West London

One of our clients within the electronic sector, which is extremely successful and international company, is looking for a Dutch speaking Customer Services Administrator to join their dynamic team in London.

What you will do:

  • Manage external and internal customers queries in a timely manner provide information as required in order to maintain a high level of customer satisfaction.
  • Liaise with other departments to obtain information and provide the required support to the customer.
  • Support Dutch & English customers.
  • Logging issues and resolving in a timely manner. This will include delivery & collection queries, invoice queries, technical queries, checking and following up customer for purchase order cover.
  • Work as an integral part of the customer services team to provide a total quality service to our customers.

Requirements:

  • You have to have a flexible, reliable and mature attitude with confident computer skills and the ability to multi- task.
  • A great telephone manner in languages required and at least one year's customer service experience, preferably in a technically based sales or service environment.
  • An excellent standard of Dutch & English, both written and spoken, with the confidence to compile own correspondence.
  • The ideal candidate must be able and happy to work with figures. A minimum of 35-40 wpm typing with a good knowledge of Word and Excel.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Keywords: Dutch, customer service, administrator, processing orders, client support

Ref: BBBH1544

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