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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||Customer Services Administrator / Account Management|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||£20000.00 - £22000.00 per annum + benefits|
|Date Posted||about 1 year ago|
Customer Services Administrator / Account Management
Up to £22K + Benefits
North West London
One of our clients within the electronic sector, which is extremely successful and international company, is looking for an English speaking Customer Services Administrator to join their dynamic team in London.
What you will do:
- Manage external and internal customers queries in a timely manner provide information as required in order to maintain a high level of customer satisfaction.
- Liaise with other departments to obtain information and provide the required support to the customer.
- Support UK customers.
- Logging issues and resolving in a timely manner. This will include delivery & collection queries, invoice queries, technical queries, checking and following up customer for purchase order cover.
- Work as an integral part of the customer services team to provide a total quality service to our customers.
- You have to have a flexible, reliable and mature attitude with confident computer skills and the ability to multi- task.
- A great telephone manner in languages required and at least one year's customer service experience, preferably in a technically based sales or service environment.
- An excellent standard of English (mother tongue), both written and spoken, with the confidence to compile own correspondence.
- The ideal candidate must be able and happy to work with figures. A minimum of 35-40 wpm typing with a good knowledge of Word and Excel.
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
Keywords: customer service, administrator, phone manner
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