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|Recruiter Name||Trilogy Recruitment|
|Job Title||Customer Services Executives required for an immediate start in the Dublin West area. Salary €25k plus bonus|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||€25k OTE €30k|
|Date Posted||about 2 months ago|
Our client is urgently looking to recruit Customer Services Executives for an immediate start
- Handling inbound and out bound customer calls and queries through to resolution.
- Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
- Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
- Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
- Taking appropriate responsibility to process confidential information in a secure manner
- Previous experience within a call centre / customer service environment /financial background including inbound and outbound calls, preferably within the financial services would be an advantage
- Performance driven, and able to work under pressure and to tight deadlines.
- Ability to work on own initiative, and to be a team player.
- Communication skills - excellent verbal communication skills.
- Professional attitude and demeanour
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