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Customer Services Executives required for an immediate start in the Dublin West area. Salary €25k plus bonus

Job Description

Our client is urgently looking to recruit Customer Services Executives for an immediate start


Roles/Responsibilities:

  • Handling inbound and out bound customer calls and queries through to resolution.
  • Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
  • Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
  • Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
  • Taking appropriate responsibility to process confidential information in a secure manner

 
Experience:

  • Previous experience within a call centre / customer service environment /financial background including inbound and outbound calls, preferably within the financial services would be an advantage
  • Performance driven, and able to work under pressure and to tight deadlines.
  • Ability to work on own initiative, and to be a team player.
  • Communication skills - excellent verbal communication skills.
  • Professional attitude and demeanour

Ref: 10011

Location

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