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Customer Services Staff required for an immediate start in the Dublin West area. Salary €21k

Job Description

Customer Services Staff required for an immediate start in the Dublin West area. Salary €21k

 

Our client is urgently looking to recruit Customer Services Staff for an immediate start

Roles/Responsibilities:
• Handling inbound and out bound customer calls and queries through to resolution.
• Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
• Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
• Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
• Taking appropriate responsibility to process confidential information in a secure manner


The ideal candidate will have the following:


• Previous experience within a call centre / customer service environment background including inbound and outbound calls
• Performance driven, and able to work under pressure and to tight deadlines.

• Ability to work on own initiative, and to be a team player.

• Communication skills - excellent verbal communication skills.

Ref: 10036

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