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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||Customer Support Agent|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||Up to £21000.00 per annum + bonus|
|Location||City of London, London|
|Date Posted||6 months ago|
Customer Support Agent
£21K per annum + Bonus + Benefits
We have an exciting opportunity available with a global e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.
* Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
* Liaise with other areas of the company as well as any relevant third parties through appropriate channels
* Identify and assist to resolve issues arising from customer contact.
* Achieve daily targets.
* Assist in providing initial training to new customer support agents as and when required
* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
* English fully fluent is a MUST
* Experience into community management (Facebook, Twitter...) would be a big plus.
* Flexible to the changing demands of an ecommerce environment
* Fast learner, with the ability to get up to speed with product & systems processes quickly.
* Experience of working in a customer service environment
* Passionate about customer service.
* Work well within a fast paced team environment
* Good computer literacy and keyboard skills
· We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
· Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
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