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Customer Support Agent - German - Amsterdam

Job Description

Join one of the internationally fastest growing companies!!! Do you speak German on a native level? Do you enjoy solving problems, giving advice and speaking to customers over the phone and email? For our client who have offices in Amsterdam or Assen, we are looking for a self driven candidate to join their dynamic Customer Service team and deal with buyers and sellers in the German market.

Main Tasks

  • Timely and correctly dealing with questions and/or complaints from sellers and buyers, mainly via email;
  • Managing disputes and complaints;
  • Consulting other departments and making sure feedback is provided in a timely manner;
  • Pro-actively signaling and initiating possible improvements in order to prevent questions, optimize processes, and improve the company's platform;
  • Contributing to projects aimed at improving the customer support experience.


Requirements

  • Middle vocational or higher level education
  • Professional experience in a similar position;
  • German on a native level
  • Satisfactory level of English is required
  • You are available for a minimum of 16 hours per week, candidates who are available for 40 hours per week are strongly preferred;
  • You are available 2 evenings per week and 2 Saturdays per month;
  • You're keen on working in a fast-growing, informal organization.
  • Competencies: Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.

Additional Info

Location : work either in Amsterdam or Assen

An exciting job in a young, fast-growing, dynamic & international organization. Our client offers a market-based salary and suitable terms of employment. In addition we will make sure you have a soft landing, should you have to relocate to the Netherlands.

Ref: 2315 - 5797

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