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Customer Support Executive

Job Description

Be part of it

This role is for a huge TV and broadband provider that serves over 2 million households! They are currently looking for German speakers to help support their German customer base. They believe happy employees will result in happy customers and therefore their staff benefit from a wide range of company perks. The coupled with the amazing year-round warm climate of Lisbon makes this a fabulous opportunity for any German speaker!

Your challenge

Your role will be to provide customer support via both phone and email telephone with regards to any issues they may be facing with their broadband/TV packages etc. In order to do our client is looking for someone who is patient, understanding and who has the ability to handle a large number of calls. This will not only increase your customer service skills but also your international experience in many areas of the trade. Tasks you will undertake daily are:

  • Providing customer support via both phone and email
  • Conducting follow-up activities with customers
  • Being able to think on your feet about how to solve problems quickly and effectively

 
Your Resume

  • Fluent in both written and spoken German
  • Excellent computer literacy e.g. MS Office and knowledge of the internet
  • Excellent communication and interpersonal skills
  • Excellent problem-solving skills 
  • Previous customer service or call center experience would be a bonus! 

Ref: 3993

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