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Customer Support Executive

Job Description

Be part of it

This role is for a huge TV and broadband provider that serves over 2 million households! They are currently looking for German speakers to help support their German customer base. The company offers generous bonuses to those who demonstrate a good ability to convert inbound calls into sales. The compensation that is available coupled with the warm climate and low living cost of Lisbon makes this a fabulous opportunity for any applicant! 

Your challenge 

Your role will be to provide customer support via telephone with regards to any issues they may be facing with their current package. You will also be required to convert callers into buyers, convince customers to increase their broadband/TV packages etc and purchase add on products. If you are a genuine person with good communication and influencing skills this could be the perfect fit! Some tasks you will be undertaking daily include:

  • Ensuring that the customers end to end dealing with our client is a smooth experience 
  • Providing customer support via both phone and e-mail 
  • Converting customer inquiries into sales
  • Up-selling products/packages on inbound calls from customers
  • Conducting follow-up activities with customers
  • Being able to think on your feet with regards to problem-solving

Your resume 

  • Fluent in both written and spoken German
  • Excellent computer literacy (Knowledge of MS office and the internet)
  • Excellent communication and interpersonal skills
  • Ability to up-sell products 
  • Excellent problem-solving skills
  • Previous customer service/sales/marketing experience would be a bonus! 

Up for the adventure?
Then get in touch with us today we can’t wait to hear from you!

Ref: 3994


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