Customer Support Executive (Dutch)

Job Description

Do you have strong communication skills? Are you a Dutch or Flemish native speaker with analytic skills? Then this is your position:

The company

For our client a well-known Belgium telecommunication company we are currently recruiting Dutch or Flemish native speakers for a Customer Service position in Poblenou (Barcelona).

The Job

After a 6 weeks training the candidate will ensure Customer Support for the Dutch market. The main tasks include:

-    Provide information and advice users on appropriate action to solve issues
-    Respond to incoming requests for assistant via telephone or email
-    Ensure quality service
-    Ensure high level of customer satisfaction and record information
-    Maintain client relationships through product support over the phone or chat

The Profile

The candidate has to attend the 6 weeks paid training. He should speak proficiently Dutch and has already to be settled in Barcelona.

-    The candidate must have a NIE and a social security number (by start date)
-    Native or proficient Level of Dutch and very good English
-    Good communication skills
-    Team player and open-minded
-    Enthusiast and motivated
-    Affinity to technology
-    Call Center experience is a plus
 

The Offer

-    A salary of 1305 Euro gross/month 
-    Performance related Bonus after 3rd month up to 250 Euro
-    Free Spanish classes offered
-    Working hours of 39 hours/week
-    Working in a nice and friendly environment
-    Different from the usual Call Center environment
-    Working for a company where the employees feel valued
-    New office located in Poblenou area
-    6 weeks Training provided
-    Monday to Saturday: 9 AM - 9 PM (rotative shifts)
-     Start date: 24/01/2018

Reference: NC01

Ref: Nc00001