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Customer Support for Movie Streaming Platform in Thessaloniki

Job Description

French customer support for a streaming platform in Thessaloniki

Do you speak French and want to have international experience within Customer service?

Then we have a golden opportunity for you!

Our multicultural client is searching for French speakers, that want to work within customer service. We are looking specifically after you have a good work attitude and service in your blood. With a modern office that is located in the central parts of Thessaloniki, our client offers both work experience and cultural experience in the charming city of Thessaloniki!

Why Thessaloniki?

Thessaloniki is the second biggest region of Greece, with over 100.000.000 inhabitants. It is situated around 500 km away from Athens. The city has a rich history, of which the remnants can still be found today. Aside from the historical highlights, such as the white tower, Arch of Galerius and the impressive Aristoteles square, Thessaloniki can also be described as a lively and vibrant city.

It is a city close to the sea, offering great shopping, nightlife, and combined with the amazing cultural heritage it makes a fantastic place to live the Mediterranean lifestyle! 

About the role:

Our client is an expert in cooperation between people, this gives them an edge over their competition in delivering great customer service in all areas. They are a strategic partner for many well-known brands and are focused specifically on Customer service and Technical support.As a customer service agent your role, is together with a team, to handle customer problems with empathy. The role handles service through multiple channels such as Phone, Email, and Chat.It’s essential that all customer service agents create and maintain solid customer relations through expert handling of all questions and worries of the customer. This role also involves data entry and the use of the software.

Requirements

  • Being native in French and English 
  • Politeness, courtesy, and good communication skills.
  • Time management and multitasking abilities.
  • Ability to work in groups.
  • Flexibility in working hours and the ability to work in shifts.
  • Software skills.

The offer

  • Relocation package that includes: Airplane tickets, 2 weeks free accommodation, agency support to find a new place to stay, taxi from the airport.
  • Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
  • Paid training's to keep you up to date on products and procedures.
  • In-house doctor and medical insurance.
  • Excellent career advancement opportunities.
  • International working environment.
  • Company-organized festivals, parties, excursions, etc. throughout the year.
  • Discounts for our employees all over Athens.

If you want to find out more, we would love to hear from you!

Please send you CV to viktoria@nordicjobsworldwide.com

Ref: French Customer Service

Location

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