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Customer Support Mobile Applications Utrecht

Job Description

Position       Customer Support Mobile Applications – Utrecht


Temporary 3 month contract to start



Our client is pioneering the development of app store analytics.


Main Tasks  


Our client are looking for someone who knows a lot about mobile apps, has experience in providing

unforgettable customer service and wants to work as part of a dedicated team in a fast growing company where opportunity abounds. They need your help to support their clients’ users to get the most out of our products and services, especially their VPN Defender product lines, by answering questions, proactively solving problems, designing and refining processes to keep us efficient, and most of all delivering amazing experiences by going above and beyond their users’ expectations.


In this role you will take a vital role working closely with their global user base, helping solve problems, troubleshoot issues and providing advice on the best practices for using their extensive product offering. You will also help to represent customers voice internally and work closely with our clients engineers to fix bugs and their product managers to find opportunities for systemic improvement. You will be at the forefront of the fast growing mobile and big data industries and you will have the opportunity to work with the most dynamic companies in the world—from international multinationals to start-ups that are working on the next big thing.


? Become the expert on our clients VPN Defender family product offering, you will know the edge cases, all the tricks and how to get the most out of our products

? Serve as a first line of contact for our user base

? Communicate with users to diagnose accurately and efficiently the causes of reported problems

? Provide engineers with information required to identify and correct bugs

? Create processes that can be used across the support team to improve speed of diagnosing and solving reported issues

? Prepare documentation and FAQs based upon product specifications

? Recommend product/feature improvements based upon analysis of reported issues

? Work as part of a team to ensure that SLAs are met and continually improved upon




? Degree in Computer Science or other technical field

? Deep interest in mobile app market and analytics

? Excellent communication skills in English both written and spoken. Another EU language is a pré

? Knowledge of Agile engineering development processes such as Scrum and Kanban

? Knowledge of software systems such as JIRA, Zendesk and Salesforce.

? A natural communicator with the written word

? Dedicated team player

? Fast learner with a hunger to understand how things work

? Enjoy helping people find solutions to their problems



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