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Customer Support Professional

Job Description

Fantastic opportunity for an individual keen to develop their international experience within a global company all in the beautiful city of Amsterdam.

Be Part of It

Working for our client, you will be representing the world’s leading Internet television network. With over 86 million members in more than 190 countries, they are looking for a motivated and enthusiastic individual who has a passion for delivering outstanding customer service to join this friendly and sociable team.

Your Challenge

Your role within this organisation will be to communicate with customers via inbound calls and give appropriate support where needed. You will ideally be a quick learner where you can retain a thorough working knowledge of the service and its products. If you have an interest in internet television and are keen to expand your international experience, you could be who we are looking for! Some of your daily tasks will include:

•Delivering outstanding, concierge level customer service

•Receiving inbound calls, gathering and verifying required information

•Offering support to customers

•Listening effectively to customer issues and providing them with educated and appropriate solutions

•Working cohesively as part of a team to achieve set targets

Your Resume

•Fluency in German and English

•At least one year customer service experience

•Highly IT literate with a good understanding of the Internet and MS Office

•Flexible with regards to hours

•Excellent communication skills both written and verbal

•Ability to build rapport with customers and maintain good working relationships

•An enthusiastic and dynamic individual who is passionate about providing good service

•Work well as part of a team, highly organised and detail orientated

Up for the Adventure?

Then don’t hesitate to get in touch with us today! We would love to hear from you!

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