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Customer Support Professional - German - Amsterdam
Recruiter Name | Abroad Experience Recruitment |
Job Title | Customer Support Professional - German - Amsterdam |
Job Type | Permanent Contract, Full-Time Position |
Our Reference | 2310 - 6044 |
Industry | |
Salary | €10 per annum |
Location | Amsterdam, North Holland |
Start Date | ASAP |
Date Posted | over 1 year ago |
Expiry Date | 2016-10-23 |
Job Description
Our international client based in Amsterdam are looking for a Customer Support professional who will be responsible for taking inbound calls from prospective customers. The calls are regarding fashion products from a luxurious brand and handling customer inquires in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion products.
Main Tasks
- Offering customer service to end users in relation to a wide range of products
- Answering emails from customers
- Ensure customer satisfaction by providing timely and accurate information
- Logging detailed and accurate case notes to ensure optimal assistance for customers
Requirements
- Intermediate vocational education (MBO)
- You have strong typing and PC skills
- Fluency in German and English language
- Software related knowledge and aptitude is a plus
- Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
- You are interested in fashion
- Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
- You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
- Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.
The offer
- An exciting job in a young international environment in Amsterdam
- Attendance bonus system
- Fully paid training (3 weeks of extensive product training)
- Location easy to reach by Public Transport.
- Travel costs compensation when living outside of 10 km range
- Health Insurance Benefits
- Pension plan

Ref: 2310 - 6044
Expired Job
Sorry, this job post it's no longer available
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