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Customer Support Professional - German - Amsterdam

Job Description

Our international client based in Amsterdam are looking for a Customer Support professional who will be responsible for taking inbound calls from prospective customers. The calls are regarding fashion products from a luxurious brand and handling customer inquires in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion products.

Main Tasks

  • Offering customer service to end users in relation to a wide range of products
  • Answering emails from customers
  • Ensure customer satisfaction by providing timely and accurate information
  • Logging detailed and accurate case notes to ensure optimal assistance for customers

Requirements

  • Intermediate vocational education (MBO)
  • You have strong typing and PC skills
  • Fluency in German and English language
  • Software related knowledge and aptitude is a plus
  • Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
  • You are interested in fashion
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.

The offer

  • An exciting job in a young international environment in Amsterdam
  • Attendance bonus system
  • Fully paid training (3 weeks of extensive product training)
  • Location easy to reach by Public Transport.
  • Travel costs compensation when living outside of 10 km range
  • Health Insurance Benefits
  • Pension plan

Ref: 2310 - 6044

Location

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