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|Recruiter Name||Abroad Experience Recruitment|
|Job Title||Customer Support Professional - German - Amsterdam|
|Job Type||Permanent Contract, Full-Time Position|
|Our Reference||2310 - 6044|
|Salary||€10 per annum|
|Location||Amsterdam, North Holland|
|Date Posted||12 months ago|
Our international client based in Amsterdam are looking for a Customer Support professional who will be responsible for taking inbound calls from prospective customers. The calls are regarding fashion products from a luxurious brand and handling customer inquires in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion products.
- Offering customer service to end users in relation to a wide range of products
- Answering emails from customers
- Ensure customer satisfaction by providing timely and accurate information
- Logging detailed and accurate case notes to ensure optimal assistance for customers
- Intermediate vocational education (MBO)
- You have strong typing and PC skills
- Fluency in German and English language
- Software related knowledge and aptitude is a plus
- Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
- You are interested in fashion
- Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
- You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
- Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.
- An exciting job in a young international environment in Amsterdam
- Attendance bonus system
- Fully paid training (3 weeks of extensive product training)
- Location easy to reach by Public Transport.
- Travel costs compensation when living outside of 10 km range
- Health Insurance Benefits
- Pension plan
Ref: 2310 - 6044