Customer Support Professional - German - Amsterdam

Job Description

Our international client based in Amsterdam are looking for a Customer Support professional who will be responsible for taking inbound calls from prospective customers. The calls are regarding fashion products from a luxurious brand and handling customer inquires in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion products.

Main Tasks

• Offering customer service to end users in relation to a wide range of products
• Answering emails from customers
• Ensure customer satisfaction by providing timely and accurate information
• Logging detailed and accurate case notes to ensure optimal assistance for customers
  

Requirements

• Intermediate vocational education (MBO)
• You have strong typing and PC skills
• Fluency in German and English language
• Software related knowledge and aptitude is a plus
• Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
• You are interested in fashion
• Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
• You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
• Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.

The offer

• An exciting job in a young international environment in Amsterdam
• Attendance bonus system
• Fully paid training (3 weeks of extensive product training)
• Location easy to reach by Public Transport.
• Travel costs compensation when living outside of 10 km range
• Health Insurance Benefits
• Pension plan

Ref: 2310 - 6044