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Customer Support Specialist

Job Description

Our client is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. They are building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

They believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, our client is helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, they are all about hyper-fast growth. And they are just getting started.

We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all our clients' users regardless of their country of location. They are looking for you who want to build the future of transportation together with them!

Main tasks

  • Represent our client in any Norwegian and English speaking market
  • Support all their users and help them get the most out of the apps
  • Create loyal fans by showing them you really care
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
  • Be a key player in building a support team in a challenging growth environment

Requirements

  • Understand what outstanding customer support looks like and be ready to go the extra mile
  • Be ready to work in shifts
  • Always ready to put customers first, be passionate about helping others
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within the company
  • Be a hustler, not stopping after 20 obstacles a day
  • Have excellent spoken and written Norwegian and English skills, any other language is a plus
  • Be passionate about new technologies and ridesharing

Benefits from the company

  • Motivating compensation and company stock options
  • No corporate BS – they are moving too fast for that
  • Amazing personal growth experience in one of the fastest-growing startups in Europe
  • Working with a motivated and talented international team, plus regular team events
  • Working in one of the coolest offices in Tallinn – ping-pong table, free snacks/drinks
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

About the team in Tallinn
Their team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. Our client value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. Their strength and success is directly linked to the talent and skills of the team members and a lean approach to the work. The headquarters are situated in Tallinn, Estonia and they have offices in 30+ countries around the world.

English CV and application can be sent to henriette@nordicjobsworldwide.com

For questions about the role: henriette@nordicjobsworldwide.com / +4746795355

Ref: Tallinn Customer Specialist

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